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Legal and Privacy Information

Revised March 19, 2010

Preamble

The following is a legal agreement. By visiting, browsing, using, or otherwise accessing this Web site or the information contained therein, you agree that you have read, understood, and are bound by these terms. If you decide that you do not agree to these terms, then please do not access this site.

Trademarks and Copyrights

Unless otherwise stated, this Web site and all of its contents are protected under the copyright laws of the United States and internationally under the provisions of the Berne Convention. All rights reserved.

By presenting information on this site, we do not grant you a license to any copyrights, trademarks, servicemarks, patents, or other intellectual property rights. We actively search the Internet for infringements of our intellectual property, and we aggressively pursue any and all necessary civil and/or criminal remedies against parties found to be infringing on our intellectual property rights, including those aiding or abetting such infringement.

Web Site Behavior, Content, Terms, and Conditions

This Web site is provided on an "as is" basis. While we hope it will be useful, we make no express or implied representations or warranties of any kind, as to the operation of the Web site, nor to the reliability or usefulness of any content, information, materials, or products included on this Web site.

To the fullest extent permissible by applicable law, The Company disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. We will not be liable for any damages of any kind resulting from the use of this Web site, including but not limited to direct, indirect, incidental, consequential, and punitive damages.

The information on this Web site is not intended to enable a person to diagnose or repair a computer, nor is it intended to otherwise replace the services of a qualified Information Technology professional. Where technical information is presented on the Web site, it is intended solely to assist non-professionals to become better-informed consumers of technology products and services.

We will not be liable for damages or injuries sustained by individuals who attempt to repair their own computers based upon the information presented herein. We recommend that all computer malfunctions be referred to qualified service personnel.

We will not be liable for any damages that may result from misrepresentation of age by a user of our Web site.

We do not warrant that this Web site will operate error-free nor that the site and its server are free of computer viruses or other harmful or malicious code. If your use of the Web site or the material results in the need for servicing or replacing equipment or data, loss of productivity, or other damages, we are not responsible for those costs.

We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time with or without notice to its users.

Third-Party Links

This Web Site may contain links to third party Web sites. These links are provided solely as a convenience to you and not as an endorsement by us of those sites. We are not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on third-party Web sites. If you decide to access linked Web sites, you do so at your own risk.

This Web site may contain links to advertisers. We cannot be responsible for the content of linked advertisements nor the products or services provided by advertisers on this Web site. If you decide to access linked third-party advertisers or purchase goods or services from these advertisers, you are entering into an agreement with the third-party advertisers, not us.

We cannot be responsible for the quality, usefulness, fitness for purpose, nor consequences of purchasing or using products or services advertised on this site, nor can we intervene in any disputes between you and the companies advertising on this site.

Referrals

From time to time, we may refer site visitors or potential customers to third-party companies or independent professionals who we believe in good faith to be best-qualified to address a particular problem or need. If we provide you with a referral to a third-party provider, and you choose to use that provider's services, you are entering into a contract with that provider, not with us.

We cannot be responsible for the work performed by third-party providers, nor can we intervene in any disputes that may arise as a result of your using their services. However, we do encourage you to contact us with any feedback, positive or negative, regarding your experiences with any provider to whom we refer you. This information will help us to re-evaluate our continuing relationships with such providers.

Software Downloads

This Web site may offer, serve, or link to free software downloads. Although we hope that the software offered will be useful to you, it is offered "as is." We explicitly disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

The copyrights to any software offered belong to the respective owners. By downloading and/or using the software, you irrevocably agree to read and abide by the terms of the licenses for the individual programs.

Some programs offered on this Web site fall under the purview of the GNU General Public License (GPL). You may view a .pdf copy of the GPL here.

Canceled Appointments

Appointments for work to be performed at a customer's location are subject to a cancellation fee of $25.00 for each hour that was set aside for the given appointment, unless the customer notifies us of their need to cancel at least 24 hours prior to the appointment's scheduled starting time.

Privacy Policy

General

RJM Tech Support is committed to protecting your privacy.

You may view any area of this Web site without providing any personal information whatsoever. Only when you wish to contact us (or have us contact you) regarding a product, service, or any other matter, will you be asked to provide information that will enable us to fulfill your request.

This Web site serves free, anonymous, software downloads for some of our subsidiary sites. You may download any of the programs offered on our server without providing any personal information whatsoever. You do not need to register nor provide a username, email address, nor any other identifying information.

When We Will Ask for Personal Information

We will only ask you for personal information when we need it to fulfill a request that you have initiated. The information requested may include your name, address, telephone number, email address, details of your computer's hardware and software and the problems you are experiencing, and payment information once a product or service has been purchased.

We will use your personal information only for the following purposes:

To answer questions you ask regarding our company, our services, or other issues.
To deliver products, services, or publications that you have requested or purchased.
To collect and process your payment.
When necessary, to alert you to critical information (such as product recalls) related to products or services that you have purchased.

We will not release your personal information except as follows:

When necessary to answer your questions or to deliver the products, services, or publications you have ordered or requested.
To banks, credit card processors, and others involved in the processing and collection of your payment.
As required by law, to comply with court orders, or as necessary to comply with legal process.
To affiliated specialists or subcontractors when you have inquired about services that we customarily provide through third-party providers.

Except as explained above, RJM Tech Support will never share your personally identifiable information with any other party. We do not sell our customer lists, nor do we engage in telemarketing.

Web Site Behavior and Data Collection

Like Web servers in general, our server collects non-personal data about its visitors. Some of this information is required by law to be logged, and some of it is collected for technical and/or statistical reasons.

The data we collect includes information such as:

The total number of visitors to the site.
What countries they visited from.
How they were referred here (for example, by clicking on links provided by search engines or other Web sites).
Visitors' IP addresses. (IP addresses are how computers communicate with each other. Without knowing your IP address, our server wouldn't know where to send the pages that you request.)
How long visitors stayed on the site, and what pages are most popular.
What operating systems and Web browsers are being used to view the site. (This helps us to include code to assure that the site works properly across different browsers and platforms.)
Security-related technical information used to help protect our server and our visitors' computers.

We do not collect personal information such as:

Your name.
Your address.
Your email address.
Your telephone number.

Advertising

This Web site may feature limited advertisements for technology products and services that we believe may be of interest to people who visit a technology Web site. But we do not attempt to "target" advertising to you based upon your individual Web browsing habits.

We employ several third-party advertising companies to serve the actual ads and to tabulate advertising-related data. These third-party companies may collect non-identifiable data including:

How many times each ad was displayed ("impressions").
How many times each ad was clicked on ("click-through rate").
Whether a purchase resulted from a clicked ad.

Personally identifiable information such as your name, address, or telephone number will only be collected if you actually place an order, at which time you will be asked to provide the the information needed to deliver the product or service you have purchased.

The personal information you provide to vendors when you make a purchase from an ad on this site is not routinely reported to RJM Tech Support. Generally speaking, all we will know is that someone, somewhere purchased a particular product or service from a link on our site. This helps us to determine which products and services are popular, but does not allow us to identify you as an individual.

Only in exceptional circumstances (for example, if we will be involved in the delivery of a product or service that you have purchased) do we receive personally identifiable information.

If you have further questions, please feel free to contact us.

Thank you for your interest in RJM Tech Support!